Deschutes Self Storage Frequently Asked Questions

What are your hours of operation?

Our Site Maintains Office Hours - (Monday Thru Friday 9:30 am - 5:30 pm, Saturday 9:00am - 4:00pm, Closed Sunday and Major Holidays) and has seperate hours for Gate Access (7am to 8pm, 365 days a year)

What is the difference between gate hours and office hours?
Gate hours are when you can access the property VIA the automated Security Gate. Office hours are the hours that the office is open to rent units and assist customers with any request.

What type of payment do you accept?
We accept cash, check, money order, Visa, Mastercard and American Express.

Do you offer any other way to pay my bill, on line or automatically?
At this time we do not offer on line payments, however you may sign up for Automatic Payment deduction from your designated credit card.

When is my rent due?
Rent is due on the 1st of the month, however at your request your due date may be on the "Anniversary" of your rental. Please contact the office if you have any questions about the day that your rent is due.

What is the rental commitment?
All of our leases are month to month, this allows you the flexibility to commit only as long as you will need the space.

What kind of documentation do I need to rent a unit?
You will need to bring a current drivers license or state issued I.D card, complete address information for the renter along with the contact information of a friend or relative that will be listed as an "alternate" contact.  Current registration is required for any vehicles stored on the property.

Do I need Insurance?
YES! We always recommend that you carry insurance on your stored property, you may check with your current homeowners policy or contact a third party insurance carrier
(We recommend Deans & Homer) to obtain coverage for your stored property.


Are there any items prohibited from storage?
No heirlooms or any items of irreplaceable value or irreplaceable emotional attachment.

Any type of food, hazardous waste, illicit materials, flammable materials or live animals are prohibited from storage. Consult the Site Manager if you have any questions about the items you are storing.

Do I need to give notice when I move out?
You must give 7 Days Notice prior to the beginning of the next rental period. If you fail to give notice you will be charged the next months rent.

Do you Refund or Pro-Rate Rents at time of move out? 
Rents are not pro-rated or refunded at time of move out

What security measures do you have in place?
Our facility offers security fencing, computer controlled gate access, state of the art video surveillance system & night lighting.

Can anybody drive onto the property at anytime?
Only current customers are able to access the property during gate hours using a personalized identification code.

What does "on-site" resident manager mean?
On-site or resident manger means that an employee usually the Site Manager lives in an apartment on the site to act as a contact in case of emergency IE: Power Outage, Fire, etc.

Do you offer services for Business Customers?
If you need to move your home or just relocate your business we have the best storage solution for you.

Need long term storage? Ask about our yearly payment discounts

Do you sell moving and packing supplies?
Our facility has a variety of boxes, tape and parking supplies to aid in protecting your valuables. We offer everyday low prices along with discounts for bulk orders.

What sizes are available and how do I pick the correct size?
We offer a variety of sizes to accommodate your needs from large to small. Our units typically range from 5'x 5' (25 sq. ft.) to 10'x 30' (300 sq. ft.) Contact one of our Site Mangers who can help you determine the correct size based upon your answers to just a few questions.

Do you have movers to help me?
While we do not staff movers, we do have a referral network with various moving companies in the area. Contact our Site Manager for a recommendation.

Do you offer RV/Boat/Vehicle parking?
Contact the site for details.

Packing & Self Storage Tips

Try to keep all of your boxes uniform in size, this will help you get the most out of the rented space.

Purchase a variety of boxes, tape & packing material for your fragile items. Keep in mind your fragile items will store best when packed with bubble wrap, wrapping paper,packing peanuts or Dish Pack Kits

Use furniture drawers to store light items.

When boxing items make sure that empty areas are filled with packing material to prevent damage from shifting in the box.

Store heavy items in smaller boxes, saving light items for the large boxes.

When storing business or personal files, label all boxes carefully with the contents.

Label ALL boxes.

Pictures & Mirrors should be wrapped in bubble wrap and placed in specialty mirror boxes.

Dishes & glasses should be individually wrapped in wrapping paper or bubble wrap and placed in dish pack boxes.

If you think you may be storing for a long period of time you may want to consider renting the next unit size up from your current choice. This is will make long term access to the entire unit easier.

Leave a small space for ventilation between your items and the wall.

Place items that you do not or will not need in the back of the unit leaving regularly used items at the front for easy access.

Stacking all items on wood pallets is always recommended, this raises your goods 3-5 inches off the ground helping reduce moisture in the unit.

Always store your mattresses and fabric furniture wrapped in plastic or with covers.

Treat wood surfaces before storing, covering all wood surfaces with blankets or covers helps to prevent damage

Refrigerators & freezers should be throughly cleaned, air dried and stored with the doors slightly ajar to prevent mold or musty oders.

Copyright 2021 - Deschutes Self Storage - 9050 Deschutes Road Palo Cedro, CA 96073 -  All rights reserved.